Designed and Made in UAE

Refund Policy

Effective Date: 8/3/26

At CLINCH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, your item must:

  • Be returned within 2 days of receiving your order.

  • Be unused, unworn, unwashed, and in its original condition.

  • Include all original tags, labels, and packaging.

  • Be accompanied by proof of purchase (order confirmation or receipt).

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Refundable Items

The following items are not eligible for refunds or exchanges unless they are defective or incorrect:

  • Custom-made or personalized apparel

  • Printed or embroidered products made to customer specifications

  • Gift cards

  • Clearance, sale, or final sale items

  • Items damaged due to misuse, improper care, or normal wear and tear

3. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing from your order

Please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

Once verified, we will offer a replacement, exchange, or refund at no additional cost.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

5. Exchanges

We are happy to exchange eligible items for:

  • A different size

  • A different color (subject to availability)

  • A replacement for defective items

Exchange requests must be made within 7 days of receiving your order.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The item arrived damaged or defective.

  • The error was made by CLINCH.

We recommend using a trackable shipping service, as CLINCH is not responsible for returns lost in transit.

7. Order Cancellations

Orders may be cancelled before they enter production or are shipped.

Once an order has been processed, printed, customized, or shipped, it cannot be cancelled.

Custom and personalized orders cannot be cancelled after production has begun.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank for additional information.

  4. If you still have not received your refund after these steps, please contact our customer support team.

9. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

CLINCH

📧 Email: sales@clinch.ae

📱 WhatsApp: +971563322522

📍 Location: United Arab Emirates

By placing an order with CLINCH, you acknowledge that you have read and agreed to this Refund Policy.